The Opportunity
Polestar Sweden is looking for a passionate and ambitious Inside Sales Team Lead to join our Customer Engagement team. This is your chance to drive our mission forward, leading a talented team of Inside Sales Advisors as we shape the future of mobility. Based in Gothenburg, this role offers a hybrid working model, allowing the perfect balance between in-person collaboration and focused individual work. You’ll report to the Customer Engagement Manager at Polestar Sweden, playing a pivotal role in driving exceptional customer experiences and ensuring successful sales conversions.

The Responsibilities
As an Inside Sales Team Lead, you will inspire and guide a team of Inside Sales Advisors to deliver outstanding performance and unparalleled customer engagement. You’ll oversee lead management and conversion efforts while maintaining a customer-first mindset in both B2C and B2B settings.

Your responsibilities include:

• Leading, developing, and motivating a team of Inside Sales Advisors to meet and exceed sales conversion and customer engagement targets
• Monitoring and optimizing lead management processes to drive sales funnel performance
• Providing coaching and support to your team to enhance productivity and customer satisfaction
• Collaborating with internal and external stakeholders to align on objectives and strategies
• Managing team performance through reporting, quality monitoring, and sales administration
• Supporting your team in handling both inbound and outbound sales and engagement opportunities

The Ideal Candidate
We’re seeking a dynamic leader with a passion for sustainability, customer experience, and team development. You’re a strong communicator with exceptional organizational skills and a proactive mindset. Your “can do” attitude and ability to inspire others set you apart, and you thrive in a fast-paced, collaborative environment.

Key qualifications include:

• At least two years of leadership or coaching experience in customer engagement, sales, or customer service roles
• A strong background in lead management and/or CRM tools like Salesforce
• Fluency in Swedish and English, both spoken and written
• Experience or interest in the automotive or EV industry is highly desirable
• A valid B-category driver’s license

The process

Is this you? If you are interested in joining Polestar within Customer Engagement, please submit your CV (no need for cover letter) straight away. We expect to conduct interviews early 2025.