About Polestar: Polestar is a brand dedicated to sustainable and innovative automotive solutions. As a part of our team, you'll be contributing to our vision of a sustainable planet while delivering exceptional customer experiences.

The Opportunity

We are seeking a passionate and detail-oriented Sales Administrator to join our Customer Engagement team. In this role, you will ensure a seamless shopping and ownership journey for our customers, from order to delivery. You will be responsible for various customer engagement activities, including fleet pack assignments, order processing, and customer communications.

The Responsibilities:

• Act as a Brand Ambassador for Polestar, embodying our commitment to sustainability.
• Provide excellent customer service throughout the order to delivery process.
• Manage order processing tasks such as lock order chase, contract signing, payment support, and finance document handling.
• Build and maintain professional relationships with customers and team members.
• Support the Senior Registrations Advisor and ensure timely updates on delivery statuses.
• Achieve Key Performance Indicators (KPIs) to meet Service Level Agreements (SLAs).
• Stay updated with product knowledge and policy changes through training and briefings.
• Collaborate with internal teams to streamline vehicle registrations and deliveries.

Main KPIs:

• Efficient order to delivery processes.
• High-quality customer service scores.
• Support in training new starters on registration and OTD activities.

The Ideal Candidate

We are looking for someone who is passionate about sustainability and technology, with a strong focus on customer service. You should have excellent communication and listening skills, an enthusiastic and positive work ethic, and be results-oriented with a high level of energy and achievement. The ability to work well as part of a team, along with resilience and motivation, is key. Attention to detail and a quality-oriented approach are essential. Flexibility is important, as you will need to adapt to different situations, whether it's inbound or outbound communications, email, or chat. Good time management skills are also crucial.

In addition, you’ll need the following:

• Good IT and computer skills.
• Minimum of 6 months experience in a sales administration or customer contact role.
• Ability to work rotational shifts (9-5pm Monday to Friday and occasional bank holidays).
• Ability to work from home if required (Internet connection needed).
• Desirable: Previous automotive industry experience.