Handover & Test Drive Specialist
Working at our dynamic Handover Center, you'll be expected to make customers enthusiastic about electric driving, sustainability, performance and provide our customers the best Polestar experience.
The opportunity.
We're currently looking for a Handover & Test Drive Specialist. Someone to join our dynamic Handover Center team to provide our customers the best Polestar experience. Someone with a passion for electric mobility, an interest in technology, and a desire to create the electric change we know is needed.
Are you a real team player, someone who likes to achieve goals together, someone who strives for perfection and are you solution-oriented? Then we are probably looking for you!
You will be working in our Handover Center in Beesd. We handover the Polestars at this location to their new owners and provide test drives to the customers. That includes of course a great part of sales and advisement. We believe in a hybrid model when it comes to working in the Handover Center, in the office and on the road, knowing that both personal collaboration and individual time for focus are needed. What matters most is that people get the time, and support, to do what needs to be done. And to enjoy doing it, of course.
The responsibilities.
In this role, you'll be expected to make customers enthusiastic about electric driving, sustainability, and performance. Working as a member of our Handover Center, you'll be an important factor in our end 2 end sales. See below for a more thorough breakdown of the various tasks and areas you'll be responsible for:
- End 2 End sales / Lead management.
You advise and guide potential customers through the online purchasing process of their Polestar, so that they know what to think about and what to expect. We do this based on a 'help to buy' approach.
- Perform test drives at the Handover Center, a Polestar Event, pop up test drive location or even at our customers home address. You get the customer as excited as we are about the power of sustainable electric driving in our high-performance vehicles.
- Perform handovers at the Handover Center or an external location.
The Polestar handover is a premium experience. You make sure to fully understand your customer and personalize the handover to their specific needs.
- You resolve issues that current and future customers have. This could be anything from guiding them within the order process to solve digital issues at the Drive-In days at the Handover Center.
The ideal candidate.
To succeed in this role, and at Polestar in general, there are a few characteristics you'll need to have. Assertive, progressive, well-spoken, flexible, positive, and pure. The ability to take initiative, to meet deadlines and requirements, and to abandon ideas when they're not feasible.
You are an excellent listener, able to get to the core of someone's question. You are well spoken and can involve customers in our brand experience. You have a flexible and practical attitude to finding solutions, and you remain stress-free due to your time management skills.
In addition, you'll need the following qualifications:
- You have completed an education at MBO+ level and have excellent communication skills (spoken and written) in Dutch and English.
- You have a valid driver’s license.
- You have good digital skills and can quickly master new systems.
- You are willing to go the extra mile to support your colleagues on a busy day.
- You can easily switch between advising customers, running handovers and other work.
Polestar is an international company, with various backgrounds represented. English, therefore, is the language of written and spoken communication with our headquarters in Sweden. And though we have a global presence, we maintain the growth-mindset locally. Change happens often at Polestar. But so does progress. Expect an accelerating, exciting environment.
We are in the middle of a beautiful journey and hope that you are just as passionate about the way Polestar contributes to a sustainable future and cleaner climate. Finally, if your attention to detail is as good as the way we design our products, then you will be a great fit for Polestar.
The process.
Our team works from the Handover Center in Beesd, less than half an hour's drive from Utrecht and about twenty minutes from Den Bosch. Handover Center operation hours are Tuesday till Saturday from 8:30 a.m. to 5:30 p.m. This position is for 32-40 hours per week, and we will choose the most suitable start date in consultation.
If the above matches your ambitions and you are interested in becoming part of the Polestar family, don't wait to submit your application. You will hear from within three weeks.
The Polestar journey is an electric one.
- Department
- Global Sales
- Locations
- Beesd, Netherlands
Beesd, Netherlands
About Polestar
Join a global team dedicated to improving the societies we live in through sustainable, electric mobility.
Handover & Test Drive Specialist
Working at our dynamic Handover Center, you'll be expected to make customers enthusiastic about electric driving, sustainability, performance and provide our customers the best Polestar experience.
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